Returns & Exchanges
We know it can be a headache returning items bought online so we try to make it as easy as possiible.
We hope you won’t need to return anything to us but if you do we will refund or exchange any orders for stock items (providing the goods have not been used, are not damaged and in a re-saleable condition) as long as you notify us within 7 days of receiving the goods. Any products that are made-to-order or dressed-to-order are non-refundable unless faulty.
Please email us within 7 days of receiving your item(s) if you would like to return an item for a refund or exchange: email@example.com.
Our returns address is:
34 Alcester Road
When returning items to us please make sure that the items are securely packaged, and that you ask for proof of postage as you are resposibe for the safe return of goods to Charley Chau. Goods are returned at your own cost unless an item is faulty.
With larger items the Post Office may not handle the size of parcel that you are returning so you may wish to use a courier service that you can book directly (without needing to have a shipping account with the courier) through brokers such as www.myhermes.co.uk, www.parcelmonkey.co.uk and www.parcel2go.com.
Please notify us by email within 7 days of receiving your original item(s) if you wish to exchange it/them for something else: firstname.lastname@example.org, and return your original item(s) to us at the address above within 21 days of your notification.
We will dispatch the excahnge item as soon as we have received the originals being returned providing any outstanding balances have been settled. Where the exchange item has a lower cost than the original item ordered we will refund the balance to you. Please note that additional shipping fees apply to exchange items dispatched.
If for any reason the item you have ordered is not suitable and you do not wish to exchange it for something else in our range we will also issue a full refund as long as the goods have not been used and are in a re-saleable condition.
Please notify us within 7 days of receiving the item at: email@example.com and return the item(s) to us at the returns address above within 21 days of your notification.
We will refund the full cost of the return items. If the product being returned was the only item ordered we will also refund the original shipping charge paid. Where multiple items were ordered and you are keeping at least one of the items ordered the original shipping fee will not be refunded.
We strive to ensure that all of our products are made to the highest standards but if you believe you have received a faulty item from us please let us know as soon as possible: firstname.lastname@example.org. We will of course refund or exchange faulty items providing that any issues are not the result of reasonable wear and tear or inappropriate use of the product.
You must still return faulty goods to us as we always asses faulty items to help us maintain our high levels of quality. Our returns addess is above. Please reutn the faulty item within 21 days of your notification.
If you return a faulty item to us and we agree that the fault is not due to reasonable wear and tear or inappropriate use of the product we will reimburse you for any reasonable shipping costs incurred by you in returning the item to us. If you are exchanging the faulty item we will apply free shipping to the delivery.
Our Returns, Exchanges & Refunds Policy may change from time to time but the most up to date version is always available on this page.
If you have any questions please just contact us on email@example.com or telephone: 0161 286 3834!