Terms & Conditions

We know legalese can be incredibly off putting so we’ll keep this brief!

Charley Chau Limited is a company registered in England, registration number 07334645. Our VAT registration number is: 169108887.

When you visit www.charleychau.com you need to read our Terms and Conditions (Ts & Cs), Privacy Policy, UK Shipping Policy or International Shipping Policy  and Returns and Exchanges Policy. If you don’t agree with the terms laid out you need to exit the site, but we hope that you will agree and stay!

We make every effort to ensure that information on the site is accurate but mistakes can happen and we make no representations or warranties, and we do not accept any liability arising out of reliance on materials on the site.

Any information published on our site is provided for information only and we recommend that you obtain specific advice from a qualified veterinary professional in connection with any particular query which you may have concerning the well-being of your cat or dog. The vets know best!

On receipt of your order placed through our website, we will send you an automated, system-generated confirmation by email that the order has been received. Once we have reviewed the order we will send another email to you confirming acceptance of the order or otherwise e.g. if an item is out of stock. Please note that we reserve the right to refuse and cancel and refund any order placed prior to dispatch.

Where we provide links to websites outside www.charleychau.com we do not endorse those sites and we accept no liability for the content on those sites or the services provided through them.

Please don’t rip us off! We work really hard to come up with new and innovative product ideas, spend ages writing the copy to support our products and it takes yonks to shoot all the photos and video. Feel free to use any of the content on it to help make a decision about ordering a Charley Chau product but please don’t use any of our images, videos or copy for anything else without getting written consent from us.

Increasingly we are seeing exact copies of Charley Chau products and content on other websites in breach of our intellectual property rights. We have successfully taken action against a third party for infringement of our intellectual property rights. We will continue to take a vigorous approach in defending our intellectual rights and we will take action against any third party who we consider to infringe our rights, including (but not limited to) copyright and unregistered and registered design rights.

Our Terms and Conditions, Privacy Policy and Returns & Exchanges Policy may change from time to time and the most up to date versions can always be found on this site.