IMPORTANT INFO: There is currently a wait list for Charley Chau beds in specific styles and sizes. Click for full details. IMPORTANT INFO: There is currently a wait list for Charley Chau beds in specific styles and sizes. Click for full details.
Call
+44 (0)161 848 8702
Contact
hello@charleychau.com
Store info

Our usual office hours are Monday - Friday, 10am-6pm. Our office is closed on UK public holidays but our online store is always open!

Our usual office hours are Monday - Friday, 10am-6pm. Our office is closed on UK public holidays but our online store is always open!

Where have all the Charley Chau beds gone?!
·

Where have all the Charley Chau beds gone?!

·

* Updated 12th December 2018 with additional info on estimated dispatch dates *

Following unprecedented demand for Charley Chau beds over the last two months there is currently a wait list for Charley Chau beds in Medium and Large sizes for the following styles of beds but fear not, your dog will still get them well in time for cosy canine Christmas:

All other bed sizes are available for immediate dispatch as usual. 

What on earth is going on?!



Over the last few months we have experienced unprecedented demand for Charley Chau luxury dog beds in Medium and Large sizes. The last two months in particular have seen an explosion in demand for Charley Chau beds that we never could have imagined possible.

We have been seeing an increase in demand for our lovely beds all year but, plainly put, it has been crazy since September. Much of this is due to the incredible press coverage that we’ve received this year which has meant that lots more people have found out about Charley Chau.

In some ways this is, in theory, a “nice” situation for our business to be in but we never like to make our customers wait and we certainly don’t want to disappoint them so we really are very sorry.

It means there’s currently a wait-list for the Charley Chau beds listed above

To manage the situation we are implementing a temporary wait list for the beds and sizes listed above on a first come, first served basis.

We expect the wait list to be in operation for two weeks and we are aiming to be back to our normal immediate dispatch of orders of the above beds by Friday, 14 December 2018.

Joining the wait list:

Customers who want to join the wait list for any of the sold-out beds listed above can do so by placing an order as usual on our website. Orders received will be placed into our wait list on a first come, first served basis. We expect to dispatch wait list orders well in time for Christmas as follows:

  • Orders placed before midnight on Sunday, 2 December 2018 - estimated dispatch by Monday, 10 December 2018
  • Orders placed from Monday, 3 December onwards - estimated dispatch by Friday, 14 December 2018

Wait list gift from Charley Chau

All wait list customers will receive a free Christmas gift from Charley Chau for their dog - some yummy treats by the fabulous Innocent Hound, as well as a pack of complimentary Charley Chau Christmas cards.

When will wait list orders be shipped?

Our schedule for dispatching wait list order is as follows:

  • Orders placed before midnight on Sunday, 2 December 2018 estimated dispatch by Monday, 10 December 2018
  • Orders placed from Monday, 3 December onwards estimated dispatch by Friday, 14 December 2018

Standard UK deliver is two working days from date of dispatch and international delivery will depend on the specific transit times for the destination country.

We are of course doing everything we can to dispatch all wait list orders as soon as possible.

Need more info?

We are doing everything in our power to make sure that we clear our wait list as soon as humanly possible. Should any of the information above change then we will of course update our customers both here and individually by email/phone.

If you have any questions please don’t hesitate to contact us by email: hello@charleychau.com or call us in the office on 0161 848 8702.

Best wishes,
Christine & Jenny