Our usual office hours are Monday - Friday, 10am-6pm. Our office is closed on UK public holidays but our online store is always open!

UK Shipping

We dispatch almost all orders placed for UK mainland delivery within 24 hours (working days) of receipt of the order (except during holiday periods) and almost all orders received by 1pm are dispatched on the same day.

Where we are not able to fulfil an order (e.g. if we have sold out of a particular item or if the order is a bespoke item) we will contact you as soon as possible to let you know when the item is due so you can decide whether you would like to wait, choose something else or cancel your order.

We reserve the right to refuse and cancel any order prior to dispatch at our own discretion. Under these circumstances we will notify you by email that we are cancelling the order and issue a refund in full.

Our main couriers for UK delivery are Royal Mail and ParcelForce (although we reserve the right to use other courier companies at our discretion) and a signature is required on receipt. Note that we cannot ship to PO Box addresses.

We have various standard and express shipping options available but to make things easier only the relevant services available for your individual order will be displayed at check out.

Standard UK Mainland Services:

Description (note all are "signed-for" services)

UK Mainland - Small Parcel - Royal Mail 1st Class - small items e.g. Spare Bed Covers, 1 Medium or 1 Large Blanket, Collars and Leads -  usually delivered within 2 days of dispatch.


UK Mainland - Standard Parcel - 48 hour - for orders with multiple large blankets and almost all of our luxury dog beds - delivered within 48 hours (2 working days) of dispatch.

UK Mainland - Over-sized Consignment (more than 1m wide) - 48 hour - any parcel that has any side longer than 1m when packed for dispatch are sent using an over-sized parcel service. This includes most of our large size solid bed frames and some large baskets. The service we use delivers within 48 hours (2 working days) from dispatch. £20.00

Express UK Mainland Services:

Express services are available if your order is placed before 1.00pm. 

UK Mainland - Standard Parcel - Next Day - medium to large size parcels (multiple blankets and most of our dog beds) next working day (Monday - Friday) delivery between 8.00am - 6.00pm. Parcels ordered on Friday will be delivered on Monday (as long as the Monday is not a public holiday in which case it will be Tuesday).

UK Mainland - Standard Parcel - Next Day by 1pm - next working day delivery between 8.00am - 1.00pm.

UK Mainland - Standard Parcel - Next Day by 10am - next working day delivery between 7.00am - 10.00am.

UK Mainland - Standard Parcel - Next Day by 9am - medium to large size parcels (multiple blankets and most of our dog beds) next working day delivery between 7.00am - 9.00am.

UK Mainland - Saturday AM Delivery - Saturday morning delivery - order must be placed by 1pm on the preceding Friday - for remote delivery addresses (e.g. Highlands and Islands) Saturday delivery may not be possible unless the order is placed by 1pm on Thursday.  £20.00

UK Remote Area Delivery Zones - Highlands & Islands, Northern Ireland and Channel Islands 

Unfortunately there are instances where courier companies charge an additional fee for deliveries to UK addresses in areas that they classify as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. We will advise you by email and send an electronic invoice for the additional shipping fee before dispatching your order if there is a shipping surcharge to pay. 

If a product is out of stock

If any item ordered is out of stock we will notify you by email as soon as possible and agree alternative arrangements before proceeding with your order.

If you have any questions about delivery times and shipping services please don't hesitate to contact us on hello@charleychau.com.