International Shipping

There are happy campers lucky enough to be enjoying their own Charley Chau beds or blankets in over thirty countries around the world! We can ship to almost anywhere!

Note that the way in which our website handles orders for delivery outside the UK has changed so please read the information below carefully if you are ordering for delivery outside the UK, even if you have ordered with us before.

International shipping within Europe

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How it works

When ordering for delivery within Europe international shipping fees will be presented at checkout for most European countries once you have entered your delivery address (except in certain circumstances – see ‘Exception – Individual Shipping Quotes’ below).

Simply select the shipping option that you require and the shipping charge will be added to your order as part of the checkout process, but will exclude any Remote Area Surcharges that may apply to your address.

If no Remote Area Surcharges apply to your delivery address then we will send you an email to acknowledge that we are processing your order and arrange for your order to be dispatched. If the goods you have ordered are out of stock we will email you to notify you and make alternative arrangements with you.

Remote area surcharges within Europe

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On receipt of your order if we identify that a Remote Area Surcharge applies to your delivery address we will contact you by email to advise of any additional charges and send an electronic invoice for payment.

Exception – individual shipping quotes for European delivery

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In certain circumstances our website will not apply a shipping charge to your order for delivery within Europe and you will be given the following shipping option: “To be quoted and invoiced separately - shown here as "£0.00" because not yet charged.

This is usually because the goods ordered are likely to be shipped as an oversize consignment, usually when the package (once ready for dispatch) is more than 1m in length, and sometimes because the destination country within Europe is not one that our standard courier companies deliver to.

If you continue and complete checkout you will pay for the goods ordered only and shipping will not be charged on your order. When we receive your order we will contact you by email with a confirmed shipping quote (that will include all charges applicable including remote area surcharges) and send an electronic invoice for the shipping charge.

If you wish to go ahead with the order simply settle the shipping invoice and once we receive the payment we will acknowledge that we are processing your order and dispatch your goods. If you decide not to go ahead with the order just let us know and we will cancel and refund your order in line with our Refunds Policy which is available on our Returns, Refunds and Exchanges Policy page.

We can also provide a confirmed shipping quote to you before you place your order if you prefer. Please email on hello@charleychau.com with the details of the goods you wish to order (including product name, size and quantity), and your delivery address.

Example shipping rates within Europe 

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Example Parcel

Charge (GBP £)

Transit Time *

Extra Small Parcel e.g. Leather Collars or Leads £10.00 3-10
Small Parcel e.g. one Double Fleece Blanket or Faux-Fur Blanket £15.00 3-10
Standard Parcel e.g. Charley Chau beds or blankets weighing up to 30kg with no length longer than 1m when packaged £15.00 - £35.00 3-5
Oversize Consignment (parcel length in excess of 1m) On request

* Transit Time is estimated in business days and given as a guide only. The lead time for delivery to most major cities within Europe is usually 2 working days. If you require an express delivery in a hurry please contact us and we will try to do our best to find a shipping service to meet your requirements: hello@charleychau.com.

International shipping outside Europe

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How it works

Our website does not currently quote for delivery outside Europe (although we plan to change this for customers ordering for delivery to the USA later in 2016).

If ordering for delivery outside Europe our website will not apply any shipping charges to your order and you will be given the following shipping option: “To be quoted and invoiced separately - shown here as "£0.00" because not yet charged.

If you continue and complete checkout you will pay for the goods ordered only and shipping will not have been charged on your order.

When we receive your order we will contact you by email with a confirmed shipping quote (that will include all charges applicable including remote area surcharges) and send an electronic invoice for the shipping charge.

If you wish to go ahead with the order simply settle the shipping invoice and once we receive the payment we will acknowledge that we are processing your order and dispatch your goods.

If you decide not to go ahead with the order just let us know and we will cancel and refund your order in line with our Refunds Policy which is available on our Returns, Refunds and Exchanges Policy page.

We can also provide a confirmed shipping quote to you before you place your order if you prefer. Please email on hello@charleychau.com with the details of the goods you wish to order (including product name, size and quantity), and your delivery address.

Example shipping rates outside Europe

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Example Order

USA & Canada

Australia

Transit Time *

1 x Spare Bed Cover or 1 x Medium Double Fleece Blanket £12.00 - £20.00 £12.00 - £20.00 3 - 10 days
1 x Large Blanket or 2 x Medium Blankets £15.00 - £25.00 £15.00 - £25.00 3 - 10 days
1 x Small Snuggle Bed £25.00 - £30.00 £25.00 - £30.00 2 - 5 days
1 x Medium Snuggle Bed or Day Bed £30.00 - £ 35.00 £35.00 - £40.00 2 - 5 days
1 x Large Snuggle Bed or Day Bed £40.00 - £50.00 £45.00 - £50.00 2 - 5 days
Leather Dog Collar & Leads £10.00 £13.00 3 - 10 days

* Transit Time is an estimate only. The lead time for delivery to most US major cities is 2-3 working days. If you require an express delivery in a hurry please contact us and we will try to do our best to find a shipping service to meet your requirements: hello@charleychau.com.

General information for all international deliveries

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Which couriers do we use?

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We use a range of international couriers to deliver our international parcels including Royal Mail and affiliated national postal services across the world, DHL, DPD, FedEx, TNT and UPS. All of the services we use are ‘signed for services’, and most also offer tracking of the parcel in transit.

Estimated transit times

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The transit times provided here and during the checkout process are estimated transit times from the date of dispatch, counting only working business days.

If you require a delivery urgently please email us on hello@charleychau.com and we will do our best to find a shipping service to meet your requirements.

99% of our parcels are delivered either earlier than expected or on time. However, once in a while a delay can occur, even though we only use reputable couriers. We do everything we can to make sure that your parcel leaves Charley Chau as soon as possible but once your parcel leaves our building we are in the hands of our courier companies. If you have any concerns about a delay to your delivery please email us as soon as possible on hello@charleychau.com.

Tracking your parcel

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When we dispatch your order we will send you a confirmation that your order has been shipped. The confirmation will also include the name of the courier, the consignment number and a link to the courier's website to allow you to track the consignment easily.

Squished! Getting the best shipping rates for our customers

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Couriers charge international parcels on both physical weight and volumetric weight which is calculated using the dimensions of the parcel.

We do everything we can to get the best international shipping rates possible for our customers. In some instances we can reduce the shipping cost charged to our customers by vacuum packing our mattresses to make the parcel as small as possible – the mattress simply squishes down and plumps back up again when taken out of the re-usuable vacuum bag - see the photo below!


Large Charley Chau Dog Bed Mattress can be vacuum packed down to a much smaller size for shipping which can help reduce the shipping costs for our customers!

Oversize consignments

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Bulky items such as Rattan Baskets and Wooden Bed Frames incur high international shipping fees (which can sometimes be the same or more than the cost of the bed) because of their dimensions so you may like to email us for a quote before placing an order for delivery outside the UK: hello@charleychau.com. .

Import regulations and import duties that may apply

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If goods are being ordered for delivery outside the European Union, import duties and taxes may be incurred once your goods reach their destination. We are not responsible for such charges and we undertake to make no calculations or estimates in this regard. If you are buying for delivery outside the European Union, you are advised to contact your local customs authorities for further details on costs and procedures.

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

PO boxes

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Please note that we do not deliver to PO Box addresses. If you place an order with delivery to a PO Box address we will email you to ask you to provide an alternate delivery address and will not ship your order until we receive confirmation of an alternative order. If we do not receive confirmation of an alternative address within 14 days of contacting you we will cancel and refund you order.

Returning goods from overseas

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Please see our full Returns, Refunds and Exchanges Policy for information about returning goods from overseas. 

Our right to refuse an order

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We reserve the right to refuse and cancel any order received in line with our Conditions of Sale. Under these circumstances we will notify you by email that we are declining the order and issue a refund in full.