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Public service announcement from Ray Ray, Buruts and Theo - beware of fake products and fake websites!
The only place to buy a genuine Charley Chau bed or blanket is with Charley Chau direct at charleychau.com or through an official Charley Chau Stockist.
From time to time we remind customers about shopping online safely - this applies not only to Charley Chau but all online shopping.
Sadly, even though we are a very small business, over the years Charley Chau has had to deal with with an extraordinary number of unethical traders offering fake Charley Chau dog beds and blankets for sale, and fraudsters impersonating Charley Chau online for other nefarious purposes. inlcuding copying our entire website and publishing at different addresses to try to trick users into shopping on them.
To reduce the risk of becoming a victim of fraud, there are some simple checks that you can apply to shopping with any brand online, whether Charley Chau or other. The National Cyber Crime Security Centre has some great advice on how to shop safely online.
Shopping direct with Charley Chau: check the website address starts with "charleychau.com"
Rest assured that shopping on our official website, charleychau.com, is safe and secure.
Make sure you check the address bar in your browser - pages on our official website start with 'charleychau.com' in the address.
Note the specific spelling: Charley with an - 'e' and 'y'; and Chau with an 'a' and 'u'.
Charleychau.com is hosted and run on secure servers through Shopify, one of the world's largest and most trusted online store platforms, certified as Level 1 PCI DSS compliant - the highest security standard in the payment card industry.
Note that it is Charley Chau policy othat we never save or store the card details of our customers - card processing is handled for us by Shopify and the two of the largest card payment gateways in the world.
Charley Chau sells to our customers through our own website at https://www.charleychau.com.
Charleychau.com is safe and secure to shop on - we run our website on Shopify, one of the world's most trusted ecommerce platforms, independently certified Level 1 PCI DSS compliant — the highest security standard in the payment card industry. All customer data and payment transactions made on charleychau.com site are protected to that standard.
Whether using a phone, desktop, or any other device, always check your browser's address bar and make sure the URL for the site starts with "charleychau.com".
When shopping on your phone, the address bar is sometimes hidden depending on what settings and crowser you use but it is always possible to reveal the address bar and check the address of the site that you are actually shopping on.
Official Charey Chau Stockists & Marketplaces
Charley Chau does not sell on Amazon, eBay, Temu, AliExpress, and nor do any of our official stockists, so buying what might look a Charley Chau on any of these sites, usually at a "bargain" price, is likely to result in receiving a sub-standard fake.
Official marketplaces with genuine Charley Chau beds & blankets are
- Not On The High Street: https://www.notonthehighstreet.com/partners/charleychau
- Etsy: https://www.etsy.com/uk/shop/charleychau
Other Official Stockists:
- Petiquette Collars: https://petiquettecollars.co.uk/
- Holly&Lil: https://www.hollyandlil.co.uk/
We do not supply our beds or blankets to or through any other retailers.
This unethical copycat trading is also happening via smart-looking, independent pet boutique websites. If a store is not listed on our Official Stockists page then they are selling fakes. Please be careful that you are not ripped off.
This seller is selling fake Charley Chau Ducky Donut Dog Beds. They are using, without authorisation, seven Charley Chau images of our Ducky Donut Dog Bed to sell their fake products. The fakes are made in China and offered for sale with delivery all over the world. The price looks too good to be true and it is too good to be true - they are selling fake Charley Chau.
Beware of fake "dropship" products
'Dropshipping' is a term used to describe a method of selling products where the seller advertising the item for sale does not hold any stock. The dropship seller lists products on marketplaces or even on their own "boutique" website, takes money from customers and then a third party fulfils the order.
This is a legitimate business model (e.g. Not On The High Street has done this since launch over 10 years ago) but unfortunately it can be an area rife with consumer protection issues when the dropship seller is not an ethical seller.
Dropship sellers effectively earn a commision for a sale and often have never seen the physical product that they are selling. One of the reasons that the dropship sellers selling fake Charley Chau beds and blankets are using our images is because they haven't actually got a product to take their own pictures.
It's a method of selling that has created a boom in the number of online sellers selling via the big shopping platforms, and independent "boutiques".
Please take care to shop safely online and know your rights. Always make sure that you know who you are buying from. Do they publish details of who is operating the company, and can you verify those details? What is their physical address? Haave they published full contact details including a phone number and email address? Have they published a clear returns policy?
Under UK law all websites offering items for sale to the general public must publish this information. Which? has a good guide to consumer rights when shopping online in the UK.
Remember:
- Only buy Charley Chau from Charleychau.com or one of our official stockists listed above.
- Always check the web address, our official website starts with charleychau.com
- You can always call us on +44 (0)161 848 8702 if you need assisatnce.
Beware of the fakes - only charleychau.com is our official website