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Store info

Our usual office hours are Monday - Friday, 10am-6pm. Our office is closed on UK public holidays but our online store is always open!

Directions

Unit F, The Courts

Kestrel Road

Manchester

M17 1SF

United Kingdom

Unit F, The Courts

Kestrel Road

Manchester

M17 1SF

United Kingdom

Our usual office hours are Monday - Friday, 10am-6pm. Our office is closed on UK public holidays but our online store is always open!

Beware of the fakes - only Charley Chau makes a genuine Charley Chau
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Beware of the fakes - only Charley Chau makes a genuine Charley Chau

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Charley Chau Ducky Donut Bed

We are currently dealing with an extraordinary number of unethical copycat traders offering what look like Charley Chau beds for sale but are not Charley Chau beds.

Most of these copycat traders are also using Charley Chau photography (like the photos published on this page and across our website and social media pages) to sell their fake products so we feel a responsibility to our customers to warn you of the problem.

Please also note that Charley Chau does not sell on Amazon, eBay or AliExpress, and nor do any of our official stockists so buying what might look a Charley Chau on any of these sites is likely to result in receiving a sub-standard copy that is not a Charley Chau. 

The only way to be sure of buying a genuine Charley Chau is to order here on our website or through one of our official Charley Chau stockists. The full list of official retail partners is available via a link in the footer on every page of our website: Official Stockists.

A particular warning about fake Ducky Donut Beds

Charley Chau Ducky Donut Bed - Fern

Since November 2019 we have submitted over 200 design right and copyright infringement notices to Amazon and the Alibaba network, as well as writing to numerous online sellers directly.

This week alone we have found photographs of the Charley Chau Ducky Donut Bed offered for sale by companies operating in the UK, France, Germany, Italy, Lithuania, the USA, and China – and that’s just this week. 

So what's the problem? Well, they're not selling Charley Chau Ducky Donut Beds despite using our photos of our Ducky Donut Bed to sell what we can only describe as ‘rip-off’ products. 

The source of many of these copycat traders is a number of manufacturers in China offering “copies” of the Charley Chau Ducky Donut Bed for sale to pet accessory stores all over the world.  What’s also scary is that the beds are offered on a “dropship” basis – it means that the seller can list the copies for sale without buying any stock and without ever having seen or touched the product that they're listing for sale, and when they take a new order for a bed from an unwitting consumer, they simply send the order to the manufacturers in China who dispatch it directly to the consumer. The seller never sees or handles the product, and has no idea what is being shipped from China. 

Needless to say, the “copies” are nothing like a genuine Charley Chau bed.

Here’s an example that is on AliExpress (a site run by Alibaba) at the time of writing - we have redacted the seller's name for legal reasons:

Buyer beware! This is just one of many copycat manufacturers offering a dog bed for sale using Charley Chau photos of  Charley Chau Ducky Donut Beds featuring our own dogs. This is 'false advertising' and the manufacturers are selling sub-standard fakes.

This particular manufacturer is selling copies of a Charley Chau Ducky Donut Bed from £14.96.  £14.96! Imagine the level of quality that can be delivered for £14.96, even in China, and bear in mind that the manufacturer is making a profit at that price too. It is literally too good to be true.

What’s doubly alarming is that the some of the online sellers are retailing the sub-standard copies at just slightly less than the retail price of a genuine Charley Chau Ducky Donut Bed. It is, frankly, an unethical consumer con.

Tackling these unethical copycats is taking up a huge amount of our time and is emotionally taxing. We spent six years developing the Ducky Donut Bed. To see our photographs, featuring our own dogs, being abused in this way is heart breaking. 

We’ve spent the last ten years working hard to build Charley Chau’s reputation for  delivering exceptional quality and these copycat traders are literally tearing our reputation down with their sub-standard copies being shipped all over the world. According to the AliExpress listing, this seller has 11,984 "pieces" in stock to ship around the globe. We're a small British business and that scale of counterfeiting is just terrifying to us. 

A genuine Charley Chau is made only by Charley Chau. We work with specialist teams in the UK to make each part of our beds and no one single company makes a Charley Chau. That magic happens when each component part is delivered into our warehouse at HQ – we quality check every single feather pad, every mattress, and each of the mattress covers and the bed side covers of the Ducky Donut Beds when we make each one up to order. We do it because we care - we care about the quality of the beds that bear the Charley Chau name that we deliver to our customers.

Do be careful and if you want a genuine Charley Chau for your dog please only order through our own website or through an official Charley Chau stockist.