Frequently Asked Questions

Charley Chau is a small British business owned and run by two sisters, Christine and Jenny Chau, and assisted by our gang of Italian Greyhounds. We founded Charley Chau in 2010 and we are specialists in designing and making dog beds that deliver sublime comfort, gorgeous styling and unrivalled performance over time. Find out more in our Intro to Charley Chau.

Yes! We're very proud to have such incredible feedback from our customers who do seem to rate us ery highly indeed.

The review collection and publication process is managed through an independent, third party review company called Reviews.io. REviews.io emails verified customers who have placed orders with us through their software and the feedback is sent back to us via their app and automatically published directly on our own website and on their website - we cannot stop the publication of any of the reviews. All bad reviews (of which there are avery few) are published alongside all good reviews! See genuine reviews from our customers.

In short - quality - delivered through supreme comfort, beautiful stying and unrivalled performance over time.

We design Charley chau dog beds & blankets to be as comfortable as caninely possible. Dogs spend an average of 12-14 hours in bed each day so it’s critical to both their physical and emotional well being that they have somewhere comfortable, calming and safe to rest well. Investing in a Charley Chau dog bed is a simple choice to keep your dog in the comfort they deserve.

We're also style obsessed which is why we use such beautiful upholstery quality fabrics across our collection, and our design ethic is elevate the ordinary. We don’t do fussy, we don’t do flashy – just beautiful, simple styling where our beautiful products speak for themselves. It's why Charley Chau has been featured on the Vogue Blog, Elle Deco, FT How To Spend It, Country Life, The Sunday Times, The Telegraphy, Stylist Magazine, BBC, Channel 4, and many, many more!

Everything we design is made to perform over time - dog beds that remain as comfortable as the day they were bought. Bed covers, blankets and mattress pads are designed to wash beautifully time after time. It’s all in the detail – for example our large size donut bed requires 45 metres of stitching to complete whilst regular donut beds of the same size made by other brands require just 3 metres of stitching. There’s a reason we bother with the extra 42 metres of stitching: delivering unrivalled quality and performance over time.

We are proud supporters of British manufacturing - all of our fabric/textile based luxe dog beds and blankets are made in England. We have one exception and that is on Rattan Baskets – Rattan is grown mainly in SE Asia and that is also where the expertise in working with Rattan sits so we have our Rattan Baskets woven in SE Asia by skilled craftspeople. Other than the Rattan Baskets, all Charley Chau Bed Covers, Mattresses and Blankets are made in England with love, and we are proudly accredited by Made in Britain.

Yes! Charley Chau beds are designed for all breeds and mixed breeds of dogs! Our website is full of mainly sighthuonds because It just happens that we tend to do a lot of our  photography with our own dogs (little Italian Greyhounds) in relaxed and natural settings rather than bussing in lots of unknown dogs and screaming at them to look at the camera!

Yes! Please join us on Facebook or Instagramwhere we post news and offers.

We do indeed enjoy travelling all over the world with our dogs, and we share news on our travels on Facebook and Instagram and on our Blog.

We have written extensive guides on travelling overseas dogs including:

• Travelling with dogs from the UK to France and other EU countries - legal requirements
• Hot tips on planning a holiday with your dog from the UK to France and other EU countries
• Dog Travel: Flying with Dogs
• Theo’s mad road trip: Manchester - London – Paris – Venice - and back again
• Keeping Grand Champion Brutus cosy on a road trip across America
• Ray's story - all the way from CA, USA

If you are an Italian Greyhound lover and are thinking of sharing your life with one of these fabulous dogs, please contact the Italian Greyhund Club and also visit the Italian Greyhound Rescue Charity for comprehensive information about the breed before going ahead as these little dogs don't suit all homes and environments.

We show our dogs at championship dog shows all over the UK throughout the year. If you would like to meet us at a show so we can introduce you to other experienced Italian Greyhound owners to find out more about the breed please contact us: hello@charleychau.com.

Feel free to contact us on:

Email: hello@charleychau.com
Phone: +44 (0)161 848 8702

Our normal office hours are 10am - 6pm, Monday - Friday. We are closed on public holidays in England.

Our office is not open to the general public but a pick-up service for orders is available - simply select the collection option at checkout.

Charley Chau
Unit F, The Court
Kestrel Road
Manchester M17 1SF
UK

Location on Google Maps >

See our comprehensive guide on how to choose the perfect dog
bed.

In summary, three key considerations are:

1. Your dog’s sleeping preferences e.g. curled-up, stretched out, covered under blankets, resting their head on something. This will drive the shape of the bed that you select e.g. round for dogs that love to curl, with sides if they love to rest their head on something, a Snuggle Bed style bed if they love to be covered by blankets.
2. The size and weight of your dog – always choose a bed that is large enough for your dog to curl up or stretch out as they wish so that they are not forces to sleep too squished up even if they seem to like curling up.
3. Situation – where and how the bed is to be used e.g. their primary bed used throughout the day and overnight, a travel bed for occasional use, a that will be placed on a sofa, a crate for a bed, etc.

We advise that you get your dog into a relaxed standing position and measure from the top of the skull to the floor for height, and from the tip of the nose to the base of the tail for length. Then we recommend that the bed you choose should be no smaller than the height and length of your dog, but ideally we advise to size up by 25% to allow your dog to stretch out fully as and when they want to. For Snuggle Beds and Burrow Bags always allow more space than you would for a bed that a dog simply lies on top of. See our guide tomeasuring for a dog bed.

Snuggle Beds and Burrow Bags are designed specifically for dogs that love to sleep under blankets. If you notice that your dog tries to get under blankets themselves, or sneaks under your duvet, or tries to bury themselves under scatter cushions on your sofa, the likelihood is that your dog is a burrower and would love a Snuggle Bed or Burrow Bag. Dogs that love to burrow include many short-coated breeds that feel the cold such as Sighthounds, and many dog breeds that were bred to go to ground e.g. Terrier breeds and Dachshunds. Our Snuggle Bed customers include all kinds of dogs including Boston Terriers, Dachshunds, French Bulldogs, Hungarian Vizslas, Italian Greyhounds, Jack Russell Terriers, Pugs, Short-haired Pointers, Staffordshire Bull Terriers, Whippets, Working Cocker Spaniels, and many more.

Anti-Microbial Waterproof Bed Liners are optional on all Charley Chau dog beds (except for memory foam mattress that are supplied with a liner as standard) and help to keep a dog bed hygienically clean for longer. They protect the internal mattress and pads from moisture and accidents, and the anti-microbial coating discourages bacteria, mould mildew and other nasties from the bed. In addition, the Anti-Microbial Waterproof Liner acts as a physical barrier to keep animal dander, dirt and dust out of the mattress which means there’s less food for bacteria and dust mites to feed on. The addition of an Anti-Microbial Waterproof Liner to a dog bed mattress reduces the need to wash the internal mattress and can help prolong the life of a dog bed. We particularly recommend them for large size beds as large size mattresses do not fit in regular domestic washing machines for washing, usually having to be washed in large capacity machines at a launderette. See our collection ofAnti-Microbial Waterproof Bed Liners.

Yes! All Charley Chau Dog Beds are machine washable with removable covers, and machine washable internal mattresses and pads. Explore our machine washable dog beds >

All Charley Chau dog blankets and dog bed covers, deep-filled mattresses and travel pads are machine washable. Care labels are stitched into every item with detailed instructions for that specific item. The only exception are the memory foam mattresses in our collection as memory foam is not washable, but every Charley Chau Memory Foam Dog Bed is supplied with a clinical grade anti-microbial waterproof mattress protector as standard to keep that foam mattress hygienically clean for a dog’s lifetime. Read our top tips on washing a dog bed.

Yes, spare covers are available for all Charley Chau dog beds so that you can have a spare on hand on wash day and there’s no need to rush a wash through. Spare covers are also brilliant for re-styling your dog’s bed without needing to buy a completely new bed. See our collection of Spare Dog Bed Covers.

Yes, replacement mattresses and internal pads are available for all Charley Chau dog beds so that if an unforeseen disaster strikes you never have to replace the whole bed. See our Replacement Mattresses & Pads.

Our deep-filled luxury mattress is filled with insulating hollow-fibre and designed to deliver sublime comfort and support in any situation e.g. placed on a hard, cold floor or on a raised bed platform and perfect for daily and overnight use in the long term.

You will find our deep-filled mattress as standard in Snuggle Beds, Deeply Dishy Beds, Ducky Donut Beds, Bliss Bolster Beds and Day Bed Mattresses.

Our Travel Pad Inserts are slimline, made with an upholstery quality wadding, designed to be easily transportable and provide excellent levels of comfort and support for occasional use, or extended use when placed on an existing soft surface e.g. on a sofa or in an existing dog bed. You will find these in our Travel Pads and Burrow Bags.

If you order one style of mattress/pad and wish to order a different pad to go inside the cover you can do so at any time giving you versatility in how your Charley Chau dog bed can be used.

The answer to this question depends on your dog's current bedding set up. Key to think about is temperature, but also how to manage extra moisture and condensation, draughts, and increased dust mite activity.

We advise that winter dog beds should be made from moisture-wicking and fast-drying fabrics, layering blankets in dog beds for warmth, placing dog beds in draught-free spots in the home, raising beds off the floor where there is a condensation risk, and adding waterproof liners to provide barrier protection and keep a dog bed hygienically clean. All of these things can help to keep your dog super-cosy and comfortable through cold, wet weather.

Read our top tips on the best winter dog beds & dog blankets.

Yes, we offer free UK standard shipping on orders over £150. Read full details for our UK shipping services.

We aim to dispatch all UK orders placed by 1pm on the same working day. If the order is placed after 1pm we will still do our best to dispatch it on the same working day but our courier collects our parcels around 3pm so it is not always possible depending on the number of orders we are dealing with on the day.  Orders placed over the weekend are dispatched on the next working day, usually Monday except when there is bank holiday in England. Full details about shipping our orders in the UK: UK Shipping.

Standard UK shipping services are usually delivered 2-3 days after dispatch either with Royal Mail or Parcelforce.

We will send you a tracking link to track your shipment on dispatch. If your order is sent with Parcelforce, you will be able to track your parcel live on the day of delivery and see an estimated delivery time.

Full details about shipping our orders in the UK: UK shipping.

Next day services are delivered within 1 working day from dispatch across the UK Mainland. We aim to dispatch all orders placed with us by 1pm on the same working day. For example, a bed dispatched on Monday will arrive on Tuesday and a bed dispatched on Friday will arrive on Monday. Remote areas such as the Highlands and Islands require 1 additional day.

Full details about shipping our orders in the UK: UK shipping services.

Yes, please email us on hello@charleychau.com within 14 days of receiving the item to let us know you wish to return the item. We will liaise with you on any exchange requested and arrange accordingly. Please make sure that the item is not used and is returned to us in a re-saleable condition. Read our full returns, exchanges and refunds policy.

Simply package the item securely for transit and send it back to us. We recommend you use a signed for or tracked service as we cannot be held responsible for any items that go missing in transit. As a small business, we are not able to offer a free returns service but if you are exchanging an item then we will ship the new item to you free of charge within the UK. Read our full returns, exchanges and refunds policy.

Our returns address is: Charley Chau, Unit F The Courts, Kestrel Road, Manchester, M17 1SF.

If you receive an item that you believe to be faulty please email us on hello@charleychau.com or call us on 0161 848 8702 within 14 days of receipt of the item. We will of course replace any faulty item free of charge or issue a full refund as you prefer. We also ask that you return the faulty item to us and Charley Chau will cover the cost of the return of faulty goods. Read our full returns, exchanges and refunds policy.

We will refund the full shipping fee that you paid on the original order if you are returning all the items from the original order. This applies to UK orders only. If you are not returning all the items hipping in the original order then we would not refund your original shipping fee, just the money paid for the item(s) returned in full. Read our full returns, exchanges and refunds policy.

Yes! Charley Chau removes UK VAT from the price of our products for orders that are being delivered outside the UK i.e. a bed that costs £120 for delivery in the UK will be charged at £100 for delivery outside the UK. Please bear in mind that when the parcel arrives in the destination country, the local authorities may levy local sales taxes, customs charges or tariffs that are out of our control. Find out more about our VAT free pricing.

This depends on the shipping service selected at check out. If a parcel is going with a local postal service, then it is usually 5-10 working days for delivery. If a courier service is selected it is usually 2-5 days depending on the destination country. Find out more about international shipping.

Charges applied to orders for delivery outside the UK by local customs vary from country to country. Some countries will charge VAT on arrival, an import fee (e.g. a tariff) and different countries have different thresholds before any charges are applied. These charges are out of our control. The receiving customer is deemed in law to be the importer of the goods included in the order and is therefore responsible for the payment of any charges applied. Find out more about international shipping.

If you live outside the UK and need to return an item, simply email us to let us know about the return and then package the goods up and send them back to us. The return postage is at your own cost so when ordering for overseas delivery, please do contact us before the order is shipped if you have any doubts about sizes, colours, suitability or any other queries to minimise the risk of receiving unsuitable goods. Find out more about international shipping.

If you receive an item that you believe to be faulty, please email us on hello@charleychau.com or call us on +44 161 848 8702 within 14 days of receipt of the item. Faulty items should be returned to us for inspection. We will of replace any faulty item free of charge or issue a full refund as you prefer. Charley Chau will cover the cost of the return of faulty goods. If an item is not faulty, and merely unsuitable, Charley Chau cannot cover the cost of the return. Read ourfull returns, exchanges and refunds policy.