Creating an account and forgotten passwords

Creating a customer account on our site gives you access to your full order history. From time to time we also make VIP offers available to returning customers on the website that require a customer account for access to the offers. Sign up for CharleyMail to be the first to know when these offers are available! 

First time customers - create an account during checkout 

For first time customers the easiest way to create a customer account is during check out for your first order. Simply add your chosen items to cart and then proceed to checkout.

During checkout you will be given the option for an express checkout or the option to enter your details and "Save this information for next time" as shown in the screenshot below. Do not use the express checkout method offered (PayPal in the example below ). Enter your Contact Details instead and and tick the box to save information for next time. Then continue through check out and your account will be created. 

Charley Chau - customer details enter at checkout

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Returning customers with an account - login

Simply click the Login link in the header of our website, enter the email address used to create your account previously and enter your password. 

Home ScreenLogin to your account from any page of our website - simply click the login link.

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Returning customers - create an account if you don't have one already  

If you are a returning customer who has ordered with us on this website previously but you did not create a customer account when you ordered previously, you can still create a customer account and see your order history all in one place as long as you register with the email that you used previously to place the order. 

Go to the Sign Up page and follow the onscreen prompts as shown in the screen shot below. 

Register for an account Existing customers who have placed orders on this site previously can create an account from the Sign Up page

If you have ordered with us previously but do not know which email address was used, try searching your email inboxes for our order email address "" which may return a relevant order confirmation email that will show the email address(es) used on any previous orders.

Error message: "This email address is already associated with an account. If this account is yours, you can reset your password"

If you try to register for a new account but shown the error message "This email address is already associated with an account. If this account is yours, you can reset your password" it means that you have an existing account registered with the relevant email address already and you will simply need to reset your password if you have forgotten it.

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Forgotten passwords - reset online

If you have forgotten your password you will need the email address that you used to create your original account to reset it online. Go to the "Sign-in" page and click the "Forgotten Password" links as shown in the screen below. Follow the on-screen prompts.

Go to sign-up screen to reset passwordReset your password online from the Sign-In screen - click the "Forgotten Password" link

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Any problems?

If you need any further help please contact us on or call us on 0161 848 8702. Our office is usually open from Monday - Friday, 10am - 6.00pm but closed on public holidays in England.